💔 Cancel Your French Home Internet Plan in 5 Minutes (even Free 😉)

📦 Keep your home internet plan in your new apartment

It will be easier to keep your home internet plan in your new apartment as it will be free of charge.

1. You can go to the mobile application RED & Moi:
   
2. Login
3. Click in the bottom middle “Mon offre”
4. Click on the tab at the top “Gestion”
5. Go to the section “Accompagnement”
6. Click on “Préparer mon déménagement”
7. Type your 10-digit French phone number to be called back
8. You will be called instantly by customer support
9. Talk about your relocation details to the agent

🔀 Cancel your old home internet plan easily by keeping your landline phone number

Keeping your landline phone number will be the best option to cancel the home internet plan from your old provider because it will be the new provider which will take care of this process.

Here are the steps to follow:

1. 🔢 Get the RIO code:
   • 📞 Call 0 800 97 3179
   • 🗣️ The automatic voice asks you to type the 10-digit landline phone number linked with the home internet plan you want to change (you can find it in the customer portal). Type it in your phone. Wait 30 seconds. You can then hang up.
   • 💬 An SMS and an email with the RIO code will be sent to the mobile phone number and email address linked with your account
2. 🛒 Fill in the RIO code on the website/shop where you want to subscribe to a new mobile plan:
   • In the cart section, with the home internet plan in it, you will be able to check that you want to keep your phone number (“Conserver mon numéro actuel” or similar in French)
   • Fill in the phone number you want to keep
   • Fill in the RIO code you received in Step 1
3. 😌 After the subscription, in a few days, the new internet service provider will:
   • send you the internet box
   • cancel for you the home internet plan subscribed to your old provider
   • transfer your phone number from the old provider to your new provider
   • activate your line
4. 🔙 Return back the internet equipment to your old home internet provider. You will receive by email a return label to return it for free.
5. 🤑 Get reimbursed for the cancellation fee from the old provider by the new provider
   • Get the last invoice from the old provider. You must have the cancellation fee in it.
   • Send it via a link or by chat to your new provider
   • The new provider confirms that you will get reimbursed in your next invoice
6. 🎉 That’s it!

❌ Cancel your home internet plan

If you don’t need any home internet plan anymore, you can cancel your home internet plan online easily:

1. Connect to the RED by SFR customer portal or the mobile application RED & Moi
2. Chat with customer support and ask for the cancellation of your home internet plan.

3. You will then receive a confirmation SMS of your mobile plan cancellation in 2 working days, then you will receive an email.
4. Your home internet plan will be cancelled in 10 days minimum.
5. 🔙 Return back the internet equipment to your home internet provider. You will receive by email a return label to return it for free.
6. 🎉 That’s it!

📦 Keep your home internet plan in your new apartment

It will be easier to keep your home internet plan in your new apartment as it will be free of charge.

1. You can go to the page shop.sosh.fr/demenagement
2. Follow the different steps of the process

🔀 Cancel your old home internet plan easily by keeping your landline phone number

Keeping your landline phone number will be the best option to cancel the home internet plan from your old provider because it will be the new provider which will take care of this process.

Here are the steps to follow:

1. 🔢 Get the RIO code:
   • 📞 Call 0 800 00 3179
   • 🗣️ The automatic voice asks you to type the 10-digit landline phone number linked with the home internet plan you want to change (you can find it in the customer portal). Type it in your phone. Wait 30 seconds. You can then hang up.
   • 💬 An SMS and an email with the RIO code will be sent to the mobile phone number and email address linked with your account
2. 🛒 Fill in the RIO code on the website/shop where you want to subscribe to a new mobile plan:
   • In the cart section, with the home internet plan in it, you will be able to check that you want to keep your phone number (“Conserver mon numéro actuel” or similar in French)
   • Fill in the phone number you want to keep
   • Fill in the RIO code you received in Step 1
3. 😌 After the subscription, in a few days, the new internet service provider will:
   • send you the internet box
   • cancel for you the home internet plan subscribed to your old provider
   • transfer your phone number from the old provider to your new provider
   • activate your line
4. 🔙 Return back the internet equipment to your old home internet provider. You will receive by email a return label to return it for free.
5. 🤑 Get reimbursed for the cancellation fee from the old provider by the new provider
   • Get the last invoice from the old provider. You must have the cancellation fee in it.
   • Send it via a link or by chat to your new provider
   • The new provider confirms that you will get reimbursed in your next invoice
6. 🎉 That’s it!

❌ Cancel your home internet plan

If you don’t need any home internet plan anymore, you can cancel your home internet plan online easily:

1. Go to the Sosh customer portal
2. Login
3. Select the plan you want to cancel
4. Click on “Offre et options“
5. At the bottom of the page, click on “Gestion du contrat“.
6. Click on “Résilier votre offre“.
7. Follow the instructions

8. In the 48h after your cancellation request, you will receive an email and an SMS to confirm your cancellation
9. Your home internet plan will be cancelled in 10 days minimum
10. 🔙 Return back the internet equipment to your home internet provider. You will receive by email a return label to return it for free.
11. 🎉 That’s it!

📦 Keep your home internet plan in your new apartment

It will be easier to keep your home internet plan in your new apartment as it will be free of charge.

1. You can go to the page bouyguestelecom.fr/mon-compte/demenagement-box/
2. Follow the different steps of the process

🔀 Cancel your old home internet plan easily by keeping your landline phone number

Keeping your landline phone number will be the best option to cancel the home internet plan from your old provider because it will be the new provider which will take care of this process.

Here are the steps to follow:

1. 🔢 Get the RIO code:
   • 📞 Call 0 800 943 943
   • 🗣️ The automatic voice asks you to type the 10-digit landline phone number linked with the home internet plan you want to change (you can find it in the customer portal). Type it in your phone. Wait 30 seconds. You can then hang up.
   • 💬 An SMS and an email with the RIO code will be sent to the mobile phone number and email address linked with your account
2. 🛒 Fill in the RIO code on the website/shop where you want to subscribe to a new mobile plan:
   • In the cart section, with the home internet plan in it, you will be able to check that you want to keep your phone number (“Conserver mon numéro actuel” or similar in French)
   • Fill in the phone number you want to keep
   • Fill in the RIO code you received in Step 1
3. 😌 After the subscription, in a few days, the new internet service provider will:
   • send you the internet box
   • cancel for you the home internet plan subscribed to your old provider
   • transfer your phone number from the old provider to your new provider
   • activate your line
4. 🔙 Return back the internet equipment to your old home internet provider. You will receive by email a return label to return it for free.
5. 🤑 Get reimbursed for the cancellation fee from the old provider by the new provider
   • Get the last invoice from the old provider. You must have the cancellation fee in it.
   • Send it via a link or by chat to your new provider
   • The new provider confirms that you will get reimbursed in your next invoice
6. 🎉 That’s it!

❌ Cancel your home internet plan

If you don’t need any home internet plan anymore, you can cancel your home internet plan online:

1. Call one of the phone numbers:
   • 614 from a Bouygues Telecom phone number
   • 1064 from a landline phone number or another carrier mobile phone
   • +33 660 614 614 from abroad
2. Follow the instructions
3. With the customer agent, explain that you want to cancel your home internet plan.

4. You will receive soon an email and an SMS to confirm your cancellation
5. Your home internet plan will be cancelled in 10 days minimum
6. 🔙 Return back the internet equipment to your home internet provider. You will receive by email a return label to return it for free.
7. 🎉 That’s it!

📦 Keep your home internet plan in your new apartment

It will be easier to keep your home internet plan in your new apartment as it will be free of charge.

1. Go to the page free.fr/freebox/demenagement/
2. Click on “Je déclare mon déménagement“
3. Login
4. Go to the section “Mon abonnement” > “Abonnement“
5. Click on “Déménager mon abonnement“
6. Click on the case which fits your request
7. Validate your request

🔀 Cancel your old home internet plan easily by keeping your landline phone number

Keeping your landline phone number will be the best option to cancel the home internet plan from your old provider because it will be the new provider which will take care of this process.

Here are the steps to follow:

1. 🔢 Get the RIO code:
   • 📞 Call 0 805 92 3179
   • 🗣️ The automatic voice asks you to type the 10-digit landline phone number linked with the home internet plan you want to change (you can find it in the customer portal). Type it in your phone. Wait 30 seconds. You can then hang up.
   • 💬 An SMS and an email with the RIO code will be sent to the mobile phone number and email address linked with your account
2. 🛒 Fill in the RIO code on the website/shop where you want to subscribe to a new mobile plan:
   • In the cart section, with the home internet plan in it, you will be able to check that you want to keep your phone number (“Conserver mon numéro actuel” or similar in French)
   • Fill in the phone number you want to keep
   • Fill in the RIO code you received in Step 1
3. 😌 After the subscription, in a few days, the new internet service provider will:
   • send you the internet box
   • cancel for you the home internet plan subscribed to your old provider
   • transfer your phone number from the old provider to your new provider
   • activate your line
4. 🔙 Return back the internet equipment to your old home internet provider. You will receive by email a return label to return it for free.
5. 🤑 Get reimbursed for the cancellation fee from the old provider by the new provider
   • Get the last invoice from the old provider. You must have the cancellation fee in it.
   • Send it via a link or by chat to your new provider
   • The new provider confirms that you will get reimbursed in your next invoice
6. 🎉 That’s it!

❌ Cancel your home internet plan

If you don’t need any home internet plan anymore, you can cancel your home internet plan online:

1. Go to this page dedicated to cancel Free home internet plans:
   https://subscribe.free.fr/login/?link=resilonline

2. Login
3. You will see a page where you will need to:
   • Check the information details and modify if something is wrong.
   • Set the reason you want to cancel
   • Set the cancellation date which should be in 10 days or at the end of the month of your cancellation request date.

4. You will be redirected to a summary page of your cancellation request.

5. Click on “Confirmer ma demande de résiliation”
6. Your home internet plan will be cancelled on the set cancellation date.
7. 🔙 Return back the internet equipment to your home internet provider.

7. 🎉 That’s it!

📦 Keep your home internet plan in your new apartment

It will be easier to keep your home internet plan in your new apartment as it will be free of charge.

1. You can go to the page boutique.orange.fr/demenagement
2. Follow the different steps of the process

🔀 Cancel your old home internet plan easily by keeping your landline phone number

Keeping your landline phone number will be the best option to cancel the home internet plan from your old provider because it will be the new provider which will take care of this process.

Here are the steps to follow:

1. 🔢 Get the RIO code:
   • 📞 Call 0 800 00 3179
   • 🗣️ The automatic voice asks you to type the 10-digit landline phone number linked with the home internet plan you want to change (you can find it in the customer portal). Type it in your phone. Wait 30 seconds. You can then hang up.
   • 💬 An SMS and an email with the RIO code will be sent to the mobile phone number and email address linked with your account
2. 🛒 Fill in the RIO code on the website/shop where you want to subscribe to a new mobile plan:
   • In the cart section, with the home internet plan in it, you will be able to check that you want to keep your phone number (“Conserver mon numéro actuel” or similar in French)
   • Fill in the phone number you want to keep
   • Fill in the RIO code you received in Step 1
3. 😌 After the subscription, in a few days, the new internet service provider will:
   • send you the internet box
   • cancel for you the home internet plan subscribed to your old provider
   • transfer your phone number from the old provider to your new provider
   • activate your line
4. 🔙 Return back the internet equipment to your old home internet provider. You will receive by email a return label to return it for free.
5. 🤑 Get reimbursed for the cancellation fee from the old provider by the new provider
   • Get the last invoice from the old provider. You must have the cancellation fee in it.
   • Send it via a link or by chat to your new provider
   • The new provider confirms that you will get reimbursed in your next invoice
6. 🎉 That’s it!

❌ Cancel your home internet plan

If you don’t need any home internet plan anymore, you can cancel your home internet plan online easily:

1. Go to the Orange customer portal
2. Login
3. Select the plan you want to cancel
4. Click on “Offre et options“
5. At the bottom of the page, click on “Gestion du contrat“.
6. Click on “Résilier votre offre“.
7. Follow the instructions

8. In the 48h after your cancellation request, you will receive an email and an SMS to confirm your cancellation
9. Your home internet plan will be cancelled in 10 days minimum
10. 🔙 Return back the internet equipment to your home internet provider. You will receive by email a return label to return it for free.
11. 🎉 That’s it!